A. GENERAL CONDITIONS
1. Website Use
All elements of the Vaudoise aréna website are protected by intellectual property legislation, especially copyright laws. Reproduction, transmission, modification or use of the Vaudoise aréna website for public or commercial purposes or creating links to it, require prior written authorisation from the company CSM SA.
CSM SA maintains its website with a particular focus on the quality, completeness and security of the information provided. Additionally, reasonable measures are taken to ensure the proper functioning of its website. However, CSM SA cannot guarantee the accuracy, reliability or completeness of the information, images, documents, software and other data on the website. Furthermore, system failures such as interruptions, virus attacks or data losses cannot be excluded.
Finally, CSM SA reserves the right to add to, modify or delete its website and the published information at any time and without prior notice.
2. Limitation of Liability
Under no circumstances, especially in cases of negligence, shall CSM SA be held liable for direct, indirect or consequential harm resulting from accessing, exploring, using or the inability to use its website.
3. Use of Website Images
These images are the property of CSM SA. They are royalty-free solely and exclusively for the promotion of Vaudoise aréna, with any abuse possibly leading to financial compensation. For any other use, such as commercial or private editions (CD-ROMs, websites, etc.), written requests for such images must be submitted via email to info@vaudoisearena.ch.
Copyright must be attributed if the images are used for promotional purposes!
Do you need one or more high-definition photo(s) of the Vaudoise aréna for printing? Please contact info@vaudoisearena.ch to have them sent to you (please specify which photo you require and on what medium you will use it).
4. Links to Other Websites
CSM SA has no influence over the information accessible via external links leading to other websites and therefore rejects all liability for third-party websites.
5. Links to the Vaudoise aréna Website
Please contact us if you wish to reference our website and obtain the necessary materials for creating the link (logo, URL, etc.) or for any questions or issues with using our website: info@vaudoisearena.ch.
B. GENERAL SALES CONDITIONS
1. Purpose
These General Sales Conditions (hereinafter referred to as the "GSC") apply to all orders placed via the ticket and subscription sales platform (hereinafter referred to as "vaudoisearena.ch") of the Centre Sportif de Malley SA, known as the Vaudoise aréna (hereinafter referred to as "VA").
By placing an order with vaudoisearena.ch, customers accept (by mandatory checkbox) the application of these general conditions without any modification and in their entirety.
VA reserves the right to modify the GSC at any time. The version of the GSC valid at the time of the order applies.
By accepting these GSC, customers undertake to comply with the Vaudoise aréna regulations. These regulations are available on the VA website https://vaudoisearena.ch/.
2. Offer, Prices & Restrictions
Prices are shown in Swiss francs (CHF), including VAT. The description and price of the service stated on the VA ticket and subscription sales platform at the time of the order are valid.
The offer is valid as long as it appears on said platform. Modifications are possible at any time.
In the event of a pandemic, certain purchase limitations and usage restrictions may be imposed to ensure strict compliance with guidelines issued by both the federal and cantonal authorities, especially those related to Maximum Instantaneous Attendance (MIA) authorised by the Federal Council. Specific time slots and limitations on duration may be imposed.
If applicable, these restrictions and limitations are described on the subscription sales platform as soon as VA becomes aware of them through official information channels. Any potential service limitations resulting from measures taken by the authorities do not create an entitlement to a reduction or refund, unless expressly stated otherwise.
The Aquatic Center closes every summer to meet federal standards for annual maintenance and pool draining. The facilities are available to the public during the opening hours indicated on the vaudoisearena.ch website. Users are responsible for checking the opening hours on the website. In the event of an event or manifestation, the Aquatic Centre may be temporarily closed to the public without compensation for subscription and multi-entry card holders. However, holders of an AquaPass Regio+ subscription can visit other pools in the Lausanne region in the municipalities of Lausanne, Prilly, Pully and Renens.
Subscriptions to VA's Aquatic Centre and Ice Centre are for named individuals only and therefore non-transferable. Any misuse will result in the immediate cancellation of the subscription.
3. Promotional Code
The promotional code is personal, can only be used once, and can be used only on the website.
4. Payment & Confirmation
Payment for the services ordered online can be made by credit card (Visa, Mastercard and Postcard) and Twint. Payments must be made in Swiss francs (CHF).
Online payment is made in accordance with the general conditions of the payment system. All information is protected and encrypted before transmission to the processing centre. Only one payment will be authorised per order.
Once the online payment is completed, an order confirmation is sent by email to customers.
On receipt of the tickets, customers must verify that they conform to the order. Any non-conformity must be reported promptly to the service provider. No refunds will be given for any reason.
5. Ticket
Access to the facility is subject to verification of the ticket's validity, which must be presented either via a mobile phone or by printing on blank A4 paper, blank on both sides. In the case of a paper presentation, the print must be of good quality. Partially printed, soiled, damaged or illegible tickets will not be accepted and will be considered invalid. In case of an incident or poor print quality, the customer must reprint the ticket. Customers must verify that the information written on the ticket and the barcode are legible.
6. Ticket Validity
Tickets issued online cannot be returned, exchanged or refunded. If the holder of a ticket purchased online is denied entry during an entry check, there is no right to a refund of the amount paid.
In you wish to object, please contact the address below.
7. Consent to the Production and Use of Audiovisual Recordings
By entering the Vaudoise aréna for an activity or event, the visitor expressly and irrevocably accepts, free of charge, that their voice, image or any other element of their personality may be captured by photography, video, audio recording or any other current or future technological means by CSM SA and third-party partners authorised by CSM SA. As a result, the visitor grants CSM SA and third-party partners authorised by CSM SA the right to use, broadcast and publish their voice, image and any other element of their personality in all current and future media for the purpose of promoting the Vaudoise aréna. No remuneration of any form can be requested.
Any visitor entering the Vaudoise aréna acknowledges that the rights granted under this article do not in any way infringe on their privacy.
Contact
Centre Sportif de Malley SA, Chemin du Viaduc 14, 1008 Prilly
Version 9, dated 9 October 2023